FAQ

We understand that convenience is key and getting great coffee at home has never been easier. Here are a few key advantages: Save additional 15% on every order (this stacks on top of our volume discount!) Flexible scheduling Cancel ANY time Never forgetting and running out of coffee (a nightmare!) Click the "Subscribe and Save 15%" option and check out per usual! Happy drinking!

You can access your customer portal through your Shopify account login. If you have not registered an account, you will need to create an account using the same email address used at checkout. Once your account is registered, you can log in and access your customer portal by clicking on the "Manage Subscriptions" link under "My Account". Alternatively, you can access your account using the customer portal direct link. This link is normally sent in your Subscription Confirmation email and your Upcoming Order email.

You can log in and access your customer portal by clicking on the "Manage Subscriptions" link under "My Account". Access the Billing information tab and click the "Send email to update" button. You will recieve an email to update your credit card and billing information. Your next processed charge will use the new billing information. Note: If you signed up using Paypal and want to change your payment method in Paypal, you need to cancel your subscription and start a new subscription via the checkout. This is due to Paypal requiring a new billing agreement for any changes made.

You can log in and access your customer portal by clicking on the "Manage Subscriptions" link under "My Account". Access the Shipping addresses tab. Click on the shipping address you want to edit, add the updated information, and click "Update shipping address".

You can log in and access your customer portal by clicking on the "Manage Subscriptions" link under "My Account". Click on Subscription Click Edit on the subscription you want to update Scroll down to Shipping Address. Click the arrow to expand. Select one of the other shipping addresses.

Yes!

Yes! You can log in and access your customer portal by clicking on the "Manage Subscriptions" link under "My Account". To add a product: Method 1: Once logged in, select the "Subscriptions" tab, then click "Add a product". Search and select the product you would like to add to your account. On the following page "Edit details", you can make product and charge adjustments. When finished, click "Add a product". Method 2: Select "Edit" next to an existing subscription. Under "Toss these in", add a product to your next order only (as an add-on) or to your recurring subscription! To swap a product: Select "Edit" next to the subscription you want to edit. Click on the "Product" where you can update product quantities or "swap product". Select "Swap product", select another product you would to receive and it corresponding subscription details and click "Swap product".

You can log in and access your customer portal by clicking on the "Manage Subscriptions" link under "My Account". Click the Delivery Schedule tab to see all upcoming deliveries for your subscriptions. Click Skip next to the delivery you would like to skip. If you want to unskip a delivery, click Unskip next to the order.

You can log in and access your customer portal by clicking on the "Manage Subscriptions" link under "My Account". Subscription Cancellation: Select "Edit" next to the subscription you want to cancel. Scroll down on the subscription page and click "Cancel Subscription". Select a reason for cancelling your subscription and click "Proceed". Deleting an Add-On: Access the Delivery Schedule tab. Select "Manage Add-on" next to the add-on product you would like to modify. Scroll down on the add-on page and click "Delete Product". We are sorry to see you go!